Terms and Conditions
These Terms & Conditions apply to catering services provided by MangiaMe ("MangiaMe", "we", "us" or "our"). By accepting a quotation, paying a deposit or confirming a booking, the client ("you" or "the client") agrees to these Terms & Conditions.
Definitions
For the purpose of these Terms & Conditions:
Client means the individual, organization or entity making the booking and responsible for payment.
Event means the wedding, corporate function, private celebration, party or other occasion for which MangiaMe has been engaged.
Services means the catering, food preparation, cooking, service staff, equipment and any additional services agreed between MangiaMe and the Client.
1. Bookings & Confirmations
All bookings are subject to availability and are only considered confirmed once received the required deposit and provided confirmation of the booking.
A quotation or enquiry does not guarantee availability until the booking has been formally confirmed.
2. Quotations & Pricing
All quotations/Prices are in AUD and GST are not included. The prices are based on the information supplied from the Client at the time of enquiry, with all info regarding the event such as: event date, location, number of guests, selected catering package, Menu’ and any additional info about the event/catering/function.
Final Prices may change if the event requirements change after the quotation has been issued (such as guest numbers, location, timing, Menu’, access conditions, Mobile Pizzeria Set up, etc.).
Additional charges may apply for travel, extended service time, special dietary requirements, venue requirements or other services outside the agreed packages.
3. Deposit/Booking Reservation
A minimum of deposit is required upon the booking confirmation to secure your event date. The applicable deposit amount is 30% or $500 of the quote, it depends. It is the Client’s responsibility to provide clear proof of payment such as a receipt or transaction confirmation. Failure to provide proof of payment may result in the booking not being recorded or confirmed. We will not be held responsible or liable for any failure to note, confirm, or honor a reservation or booking where proof of payment has not been received. We accept Debit/Credit card or Bank Transfer.
4. Balance
The remaining balance is due to 8 days prior to the event date. Final guest numbers provided by the agreed cut-off date will be used for invoicing and food preparation.
No refunds will be provided for reductions after the cut-off date.
If additional guests are added, additional charges may apply and will be subject to our ability to accommodate the change.
Late payments and/or failure to make the final payment within 8 days prior to the event date may result in booking cancellation and the deposit will not be refunded without any liability on our part.
5. Cancellations
All cancellations from the Clients must be provided to MangiaMe in writing 60 business days prior the event date.
Deposits are refundable only if cancellations are made 60 business days prior the Event Date. Cancellations made beyond to 60 business days the event date, the deposit is non-refundable under any circumstance. However, it is transferable to another person.
Please note, a cancellation fees of $500 may apply for late cancellations, depending on how close the cancellation occurs to the event date, covering any costs already incurred by MangiaMe in preparation for your event and as we have also declined other bookings to accommodate your reservation.
We appreciate your understanding in this matter.
Where an event/function needs to be postponed, MangiaMe will make reasonable efforts to transfer the booking to another available date.
6. Changes to Your Booking
Changes to the event date, location, guest numbers, package, menu or service requirements must be requested as early as possible, at least 15 business days before the event date.
Changes are subject to availability and may result in additional charges.
7. Minimum Spend/Guest Numbers
We do not require a minimum of guest numbers; however, a Minimum Spend is applied as follow:
Inner City Suburbs Locations: Minimum Spend $1,700 for Casual Pizza Package (for others Pizza Packages a Minimum Spend may change).
Travel fee may apply to outer Melbourne region (we will discuss in your quote)
Note
*The prices are GST excluded
*Public holidays will have a 15% surcharge
8. Pizza Masterclass
The Neapolitan Pizza Masterclass is a 3-hour hands-on experience held at the Client's nominated venue. A booking is confirmed once the required deposit of $500 has been received and the date has been confirmed by MangiaMe. The booking must be done at least 45 days prior the Pizza Masterclass Date to secure a spot. The cancellation must be done within 15 days prior the Pizza Masterclass Date, if the cancellation will be done beyond 15 days, the deposit is non-refundable under any circumstance. However, it is transferable to another person.
Participants must follow reasonable food-safety and equipment-safety instructions throughout the class. Dietary requirements and allergies must be communicated in advance; while we take reasonable care, our cooking environment handles common allergens and cannot be guaranteed allergen-free.
Bookings, cancellations, guest numbers, venue access, weather conditions, payments and any additional charges are subject to our full Terms & Conditions.
By booking the Masterclass, you agree to MangiaMe's Terms & Conditions.
9. Weather & Outdoor Events
We are not liable for failure or delay in performing services due to events beyond our reasonable control including but not limited: extreme weather conditions, emergencies, fire, power outages, government restrictions, illness, venue closures, major equipment failure, road closures, other unforeseen events or acts of God. Where this occurs, we will work with the client to determine a reasonable solution where possible.
As MangiaMe provides mobile catering services by setting up a 2m x2m Marquee/Gazebo, the clients are responsible for ensuring that an appropriate, safe and accessible catering area is available.
For outdoor events, suitable protection from strong rain, strong winds, excessive heat or other unsafe weather conditions may be required.
Delays caused by poor access, unsafe conditions, or venue restrictions may result in reduced service time without refund and any additional time requested on the day may incur extra charges.
MangiaMe reserves the right to modify, delay or suspend service where weather or site conditions create an unreasonable risk to our staff, guests or equipment.
10. Food Safety, Dietary Requirements & Allergies
At MangiaMe, we comply with all applicable food safety Legislations and Regulations and will make reasonable efforts to accommodate dietary requirements where these are communicated before the event.
However, our food preparation environment may contain or come into contact with common allergens, including gluten, dairy, nuts and other allergens.
Guests with severe allergies should inform MangiaMe before consuming any food.
We cannot guarantee that any food will be completely free from traces of allergens and consequently we will not be responsible if the guest is very intolerant to it. However, we will make sure to avoid as much cross contamination as possible.
11. Menu & Ingredients Availability
We pride ourselves on using Italian Premium Seasonal ingredients, local and imported ingredients from Italy. Occasionally, particular ingredients may become unavailable due to seasonality, supplier availability or circumstances outside our control. Where necessary, MangiaMe may substitute an ingredient with an appropriate alternative of similar quality.
12. Service Times
Catering and service times will be 2, 2.5 or 3 hours (it depends from Pizza Package chosen)
If the event runs beyond the agreed service period, additional service charges may apply.
Extensions are subject to staff and operational availability.
13. Travel
Travel charges may apply depending on the location of the event.
Any applicable travel fee will normally be included in or identified separately on the quotation.
Additional costs such as fuel, tolls, parking or unusual access requirements may also apply where relevant.
14. Clients Responsibilities
Any catering equipment provided from MangiaMe remains its property. The Client is responsible for loss or damage caused by guests, venue staff, or third parties. Costs for repair or replacement may be charged to the Client.
The client is responsible for providing accurate event information and ensuring that MangiaMe has reasonable access to the venue.
The client must inform MangiaMe of any venue rules, access restrictions, safety requirements or other circumstances that may affect our ability to provide the agreed catering service.
15. Photography & Social Media
MangiaMe may take photographs or videos of our catering setup, pizzas, equipment and guests during events for promotional purposes.
If you do not want photography or videography at your event, please advise us in writing before the event.
16. Acceptance of Terms
By accepting a quotation, confirming a booking or paying the required deposit, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
17. Contact Us
For questions regarding bookings or these Terms & Conditions, please contact us via email or through our website:
Contacts:
E: nino@mangiame.com.au W: www.mangiame.com.au